Terms and Conditions

Hot Rockin Ltd provides their on-line ordering services subject to the following conditions of use. If you visit our shop, or shop on our website, you are accepting these conditions. Please read them carefully.

Payment by Paypal

We accept secure payments using Paypal automatically via our website.

Payment by Credit Card

We currently accept the following Credit Card / Debit Card payments by phone only 0118 327 5112: MasterCard / Visa / Visa Delta / Visa Electron / Maestro / Solo.  All transactions are carried out in Pounds Sterling.

Please note Exchange rates may vary when international transactions are processed. All payments must be cleared before any goods are dispatched.

Delivery

We aim to dispatch all orders within 2 working days. UK deliveries will usually take place within 5 working days, however, during UK National Holiday periods you should allow 7 to 10 days. International delivery times will vary and may be affected by destination country customs clearance. We only charge for the freight fees to your country for international orders, you will be responsible for all and any customs fees and taxes due.

We generally dispatch all goods to the UK via Royal Mail Second Class post but may use other couriers dependent on the size of your order. All International orders are sent via Royal Mail International Tracked and Signed where available.

We always try to send all your items together; however, on the rare occasion that any items are out of stock, we will dispatch the outstanding item to you as soon as possible. You will only be charged one delivery charge per order.

Privacy and Cookies Policy

Privacy

Your privacy is very important to us. The purpose of this statement is to tell you what personal information we collect about you during your visit and what we do with that information. Your visit to www.hotrockin.com and the sale of our goods to you via www.hotrockin.com are subject to this Privacy Policy and our Terms and Conditions. Any information collected through using www.hotrockin.com is in accordance with the Data Protection Act 1998.

In order to provide you with the best possible service, we only collect the necessary information needed to process your order and respond to any comments or questions you may have. This information includes: your name, postal address, contact number and email address.

We do not keep your credit card details on file.

We will not sell or rent your Personal Information to third parties without your consent, except as disclosed in this Privacy Policy. However, we may disclose any information, including Personal Information we deem necessary and at our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will so far as practicable, make corrections.

You can also request that your Personal Information is deleted from our system at any time by emailing [email protected].

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.

Cookies

In May 2012 a law was passed in the EU & UK that any website using Cookie information must declare this to the end user, explain what cookies are being used and why.

Cookies are little bits of code that enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
  • Analytical / performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. 

Returns & Refunds

We understand that making a purchase on-line without being able to touch or feel the item may be frustrating for some. Therefore, our no-quibbles returns policy enables you to return an item within 30 days from receipt for an exchange or refund.

Please note we do NOT refund delivery charges for refunds unless the goods are damaged or the wrong item has been sent, therefore all refunds are MINUS this amount.

Please note additional payment to cover the cost of the postage is required if you wish to exchange an item, this can be made by enclosing postage stamps to the value of £3.00 when you return the unwanted item or by means of a Paypal invoice.

Postal charges are a separate service that is completed. We do not profit from postage and keep our prices realistic to what couriers charge us.

Damaged / Incorrect Item

Please contact us by email: [email protected] or by phone: +44 (0) 208 581 3947 if your item is received damaged or incorrect. We do endeavour to exchange all damaged / incorrect items within 7 working days from receipt of returned goods dependant on stock availability otherwise a full refund including any costs incurred within reason will be made once we’ve validated your claim.

Please note any delivery charges we reimburse will be limited to a value of no more than our own suggested delivery rates.

Returns WILL NOT be accepted on worn or misused goods

Please return goods in original condition as received. Please do not remove original labels / tags as this will void any rights to a refund or exchange.  Any items of clothing returned with deodorant marks / animal hairs or the smell of perfume/cologne or smoke will not be accepted.

Please note YOU are responsible for the cost of returning an item to us.

Returns from outside the EU

Please contact us if you wish to return a product for any reason to ensure you follow the correct procedure by email to: [email protected] or by phone: +44 (0) 208 581 3947

Please ensure you mark your customs form clearly with the following: “No Commercial Value” and "Product Returned For Refund" or "Product Returned For Exchange".

It’s also a good idea to highlight this to the courier you are using so they can assist with filling out the paperwork correctly to ensure you avoid any charges and problems with UK Customs.

It’s important you note that we will not accept any returned goods with customs charges added if your parcel is stopped at the UK Border because procedures have not been followed correctly.

Please ensure your returns parcel contains a copy of your original receipt along with your reason for returning the product.

Finally, please ensure you mark you parcel with your ‘senders address’.

Goods in Transit

We will not accept responsibility for items lost or damaged in transit from you.

Please ensure you use a reputable courier and obtain a receipt for your item in case you need to make a claim.

How long do these processes take?

We aim to have your return / refund / exchange processed within 7 days from receipt of goods.

Please send all returns to:

Hot Rockin Ltd

4 Princes Park Close

Hayes

Middx

UB3 1LB

Please ensure your returns parcel contains a copy of your original receipt along with your reason for returning the product.

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner which may harm Hot Rockin Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Hot Rockin owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Hot Rockin Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.

These Terms and Conditions are governed by English Law.